Volunteer Rights & Responsibilities

Rights

The right to be treated as a co-worker . . . not just as "free help, and not as a "prima donna."

The right to a suitable assignment . . . to be carefully interviewed and carefully assigned with consideration for personal preference, temperament, life experience, education, and employment background.

The right to know as much about Angel Flight as possible . . . its people, its programs, its events.

The right to training for the job . . . thorough instructions and continued guidance for the task at hand.

The right to continuing education on the job . . . as a follow-up to the initial training—information about new developments—and training for greater responsibility.

The right to sound guidance and direction . . . by someone who is experienced, well-informed, patient, and thoughtful—and who has time to invest in giving guidance.

The right to a place to work . . . an organized place conducive to work and worthy of the job to be done.

The right to do meaningful and satisfying work . . . to feel needed and part of the entire team.

The right to be heard . . . to feel free to make suggestions—have respect shown for honest opinions.

The right to recognition . . . in the form of promotion—and awards—through day-by-day expressions of appreciation—and by treatment as a bona fide co-worker.

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Responsibilities

Be sure and convinced . . . look into your heart and know that you really want to help other people. Offer your services only if you believe in the value of what you are doing.

Be loyal . . . Be a positive representative. Accept rules. Don't criticize what you don't understand—there may be a good reason. Above all, respect the confidentiality of your co-workers and the organization.

Speak up . . . Ask about things you don't understand. Don't coddle your doubts and frustrations until they drive you away, or turn you into a problem worker.

Be willing to learn and keep learning. . . training is essential to any job well done. Know all you can.

Be respectful . . . Confidentiality is important when working with patients. Keep personal information learned to yourself. Everyone's time is valuable. Show respect for your fellow volunteers and staff.

Be willing to listen . . . Be open to suggestions from others—pay attention to what they are saying. They may give you a new slant on something you thought you already knew.

Welcome supervision . . . You'll do a better job and enjoy it more if you are doing what is expected of you.

Be dependable . . . Your word is your bond. Do what you have agreed to do. Keep your promises.

Be a team player . . . Find a place for yourself on the team.

Don't be a know-it all . . . Stick to your assigned work. Offer help in other areas before jumping in.

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